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Showing content with the highest reputation on 01/04/2022 in all areas

  1. Cheers Kev. It’s reassuring that I had a quick response from the Silhouette Support team, for reference I’ve posted it below: Hello, Thank you for contacting us. My name is Caden, and I will be helping to resolve your questions and concerns on this matter. I'm sorry to hear of the crashing issue! First, please do the following to clear your Silhouette Studio software preferences. Please note that this procedure will result in the removal of user generated cut settings (blade/thickness/speed settings) and user option selections: Close Silhouette Studio Open the Finder Press [Cmd]+[Shift]+G Type in ~/Library/Preferences Press Return Delete the Folder com.aspexsoftware.Silhouette_Studio (this one only) Empty the Trash Re-open Silhouette Studio If the issue still persists, please do the following to test for a library corruption that may be causing this issue: Open the Finder Press [Cmd]+[Shift]+G Type in /Library/Application Support May alternately be located by typing ~/Library/Application Support Press Return Select the folder below, and rename by adding the word "old" onto the end com.aspexsoftware.silhouette_studio.8 > com.aspexsoftware.silhouette_studio.8old Attempt to start Silhouette Studio If the issues continue just the same after this, you can reverse the steps above by deleting the word "old" and let us know if anything has changed in the startup process. If the issue continues, please let us know the following: - Operating System (Catalina, etc) - RAM size (GB) To locate this, please see the following: Select the apple symbol at the top left corner Select “About this Mac” The system information will be listed We look forward to assisting you further. Thank you,
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  2. Thanks Kev for setting up the WiP section, you have been wise in using a broad brush approach regarding how much of the build people want to post with the ultimate aim of a greater understanding of how masks are produced and applied. 👏 Max
    1 point
  3. I just wanted to drop in and wish everyone a Merry Christmas, and hope that you are all safe and well. Kev
    1 point
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